
FAQs
Frequently asked question!
Why is this project structured as a preorder instead of crowdfunding?
Why is this project structured as a preorder instead of crowdfunding?
Due to licensing restrictions, we were unable to launch this passion project through traditional crowdfunding platforms. Instead, we opened preorders, which function similarly to a crowdfunding campaign. Your card will be charged immediately upon placing an order, and those funds directly support the completion of the graphic novel.
Can I get an update on my order?
Can I get an update on my order?
Please refer to the PROGRESS RERPOT or socials below for the most up to date news on this project before emailing us with questions about updates. This helps us reply faster to customer service issues rather than repeating information already posted!!!!
UPDATES ARE POSTED ON SOCIALS EVERY WEEK!
Will Seasons 1-3 be in the novel?
Will Seasons 1-3 be in the novel?
Yes, Olan has included recap chapters at the beginning of the graphic novel.
Will there be a digital copy?
Will there be a digital copy?
Olan legally can not sell or distribute a digital copy due to a strict licensing agreement with the network.
Will the novel be available in multiple languages?
Will the novel be available in multiple languages?
Unfortunately, without a publisher, we cannot offer the novel in multiple translations at this time.
Do you offer payment plans?
Do you offer payment plans?
Installment payment plans are available to U.S. customers only through ShopPay, a third-party app. Approval for these plans is determined solely by ShopPay—we are not a lender and have zero control over whether you qualify.
That said, we strongly encourage customers to use these options responsibly. “Pay later” programs may seem convenient, but they can create extra strain for small businesses like ours. If you can, we recommend purchasing directly without installments—it helps us keep the project moving forward without delays or added fees
How do I update my address?
How do I update my address?
If your address changes before your order ships, please contact us through our Contact form.
Be sure to include your order number and your new address. Address updates must be made manually on our end and can only be completed prior to shipping.
When will my order ship?
When will my order ship?
The Final Space Ends graphic novel is currently available by preorder only. Tentative shipping is scheduled for the end of 2025, though due to high volume, fulfillment may extend into early 2026.
Countries we can not ship to.
Countries we can not ship to.
- Afghanistan
- Brunei Darussalam
- Central African Republic
- Cuba
- Gaza Strip
- Haiti
- Laos
- Niue
- Russian Federation
- Syrian Arab Republic
- Yemen
- Mexico
- Belarus
- Bhutan
- The Cook Islands
- East Timor
- Fiji
- Kiribati
- The Marshall Islands
- Palau
- Papua New Guinea
- The Solomon Islands
- Tonga
- Tuvalu
- Ukraine
- Vanuatu
- Wallis & Futuna
- Federated States of Micronesia (Kosrae, Ponape, Yap, Truk)
- Israel
Why is shipping so expensive?!?!
Why is shipping so expensive?!?!
First things first: please don’t send us angry emails about shipping costs. Trust us—you won’t like our response, and frankly, we’re exhausted from repeating ourselves.
Here’s the deal: because of licensing restrictions, Olan had to self-publish this project. That means no big corporate backing, no global network of warehouses, and no secret handshake with shipping carriers for discounted rates. We’re just a small team shipping straight out of Madison, TN, USA.
The shipping rates you see at checkout? That’s exactly what we’re charged to generate the label to get your graphic novel from our hands to your doorstep. Nothing padded, nothing sneaky—just the reality of shipping in 2025.
So, deep breaths. We hate high shipping costs as much as you do. But we’d rather spend our energy finishing this epic novel than arguing about rates.
DO NOT EMAIL US ABOUT THIS!
What if my package gets lost?
What if my package gets lost?
If your package is lost in transit. The customer has two options.
1. The customer will be issued a full refund.
2. We can attempt a second shipment, but the customer forfeits their ability to receive a refund if the second attempt is lost in transit
Will I have to pay import taxes, tariffs, or fees if I am outside the US?
Will I have to pay import taxes, tariffs, or fees if I am outside the US?
Customers outside the United States are responsible for ALL import taxes and fees.
If your order is returned to the sender for a mistake in the address or if import fees are denied by the customer. A refund will only be issued once/if the product returns to our warehouse. We will not refund the shipping cost. If you wish to attempt a second shipment, we will need to be reimbursed for the shipping fee and provide a valid address before we attempt to reship.
Will I receive shipping tracking?
Will I receive shipping tracking?
Yes — once your order has shipped, you will receive an email with tracking details.
Please note:
- Once your package has been handed to the shipping carrier, we are no longer responsible for it.
- We will always do our best to help locate lost orders, but we have access to the same tracking information you do.
If you choose USPS First Class shipping, please be aware that USPS does not guarantee transit times and does not accept claims for lost First Class packages.
Can I cancel or get a refund?
Can I cancel or get a refund?
Yes — we can issue a refund at any time before your order ships. Refunds can only be processed back to the original card used for purchase. If that card is no longer valid, canceled, lost, or (in true Final Space fashion) launched into a black hole, we unfortunately cannot issue a refund. We are unable to send refunds to alternative accounts or payment methods.
Once orders have shipped, all sales are final—no refunds or exchanges.
Can I get a refund if the currency exchange rate changes after I order?
Can I get a refund if the currency exchange rate changes after I order?
No refunds or additional charges will be issued due to fluctuations in currency exchange rates
Exchange & Returns Policy - Apparel ONLY
Exchange & Returns Policy - Apparel ONLY
We offer a 30-day return or exchange policy. To start a return or exchange, you must contact us within 30 days of receiving your item.
- Items must be unworn, unwashed, and in their original packaging.
- Return shipping labels are provided only for domestic exchanges.
Please CONTACT US. Be sure to include your order number in the email.