If you are still waiting on tracking information that is because one of two things is happening.  

1. We are still waiting for tracking information from our distributor. We are in their busy season and things have been going much much slower than the initial push that resulted in around 30,000 orders going out in about two months time.  

2. Your order is shipping from our Nashville Facilities which is significantly smaller operation and we are working through the order as quickly as we can. This typically includes Midnight Editions, Battle Worn Editions, Apparel, and all novel orders placed after 6/22/2026. 

We know how long many of you have waited, and we understand how difficult it is to wait without a tracking number. Our team is working through three years’ worth of orders in a matter of months, and we are doing everything we can to get your books to you.

If your address changes before your order ships, please contact us through our Contact form.  Must be finalized by March 31, 2026.  

If you placed your order after June 22, 2026 and have not received tracking information we can update your address. If your order was place before June 22, 2026 your address can not be changed. 

Be sure to include your order number and your new address. Address updates must be made manually on our end and can only be completed prior to shipping.

DO NOT UPDATE YOUR ADDRESS VIA THE SHOP APP THIS IS NOT A VALID WAY TO UPDATE YOUR ADDRESS. IT LITERALLY DOES NOTHING IN OUR SYSTEM.  GO TO THE CONTACT PAGE AND FILL OUT THE FORM!!!!!!!!!!!!!!!!!!!!!!

If you did not respond to the multiple email attempts on our end or missed the many updates shared over the past several months across social media and this website, then unfortunately the order may have shipped to the original address on file. Our best suggestion would be to reach out to the current residents at that address if possible.

If that is absolutely not an option, please contact us through the contact page. If the package is ultimately returned to us, we can then look into reshipping it to your updated address but this will likely be a 2027 process as most return to sender packages are being destroyed by the shipping carriars.  

Please note being unkind to those working to help you will not yield a positive outcome.  We will only be helping those who are respectful to our staff. 

1. If your tracking shows as delivered but the package has not arrived, please first check your mailbox, surrounding areas, and with neighbors, then allow an additional 10 business days before contacting us through the contact page. Be sure to include your order number and shipping address in your message.

2. If the address provided on your order was invalid, you relocated,  or incomplete please attempt to intercept the package with the shipping carrier or current residence. You will have better luck doing this than us.  

3. International UPS shipments are sometime being delivered to pick up centers to also check those if you can. We don't know why they are doing this. 

4.If you attempt to file a claim with UPS and they tell you to contact us to the file a claim, just know when we contact them they will tell us to tell you to file the claim.  This infinite loop is what Dante referred to in his poems about hell.  There is no solution when they lose a package. But we can still try to play their game.  

If all those things fail please reach out to us and we can discuss next steps. 

All Midnight editions and Battle Worn copies are shipping from our Nashville, TN facilities which is significantly smaller operation.  

We are working through the order as quickly as we can.  If you have not received tracking  please continue to be patient as there is no update until tracking information is provided. 

Due to licensing restrictions, we were unable to launch this passion project through traditional crowdfunding platforms. Instead, we opened preorders, which function similarly to a crowdfunding campaign. Your card will be charged immediately upon placing an order, and those funds directly support the completion of the graphic novel.

Yes, Olan has included recap chapters at the beginning of the graphic novel. 

Olan legally can not sell or distribute a digital copy due to a strict licensing agreement with the network.  

Unfortunately, without a publisher, we cannot offer the novel in multiple translations at this time. 

Installment payment plans are available to U.S. customers only through ShopPay, a third-party app. Approval for these plans is determined solely by ShopPay—we are not a lender and have zero control over whether you qualify.

That said, we strongly encourage customers to use these options responsibly. “Pay later” programs may seem convenient, but they can create extra strain for small businesses like ours. If you can, we recommend purchasing directly without installments—it helps us keep the project moving forward without delays or added fees

Short answer is no. We are no longer adding items to existing orders.  If you wish to purchase an additional novel, edition, or merchandise you must place a new order. 

Preorder & Refund Policy

This product is offered as a preorder and is structured similarly to supporting a crowdfunding or Kickstarter-style campaign. Due to licensing restrictions with the network, we were unable to use a traditional crowdfunding platform. As a result, preorder funds are used directly to support the development and production of this project.

Because of this structure, refunds are limited. As with most crowdfunding campaigns, delays may occur, and preorders are not guaranteed to be refundable solely due to extended timelines.

That said, we understand that circumstances can change. Refund requests may be considered on a case-by-case basis prior to fulfillment, provided the following conditions are met:

• Refunds can only be issued to the original payment method used at checkout.
• If the original card or account is no longer active, we are unable to process a refund.
• We cannot issue refunds to alternate cards or accounts.

By placing a preorder, you acknowledge and accept these terms and understand that your purchase directly supports the completion of this project. We sincerely appreciate your patience and support as we work toward delivering the final product.

If you have questions regarding your preorder or refund eligibility, please contact us directly.

RETURNS\EXCHANGES - AFTER THE GRAPHIC NOVEL HAS SHIPPED

After an order has shipped all sales are final.  No returns or exchanges.  NO EXCEPTIONS.

No refunds or additional charges will be issued due to fluctuations in currency exchange rates

Please contact us with images of any damage. Refunds will not be issued for minor transit damage (such as small scratches, creases, or slightly dented corners). 

Refunds are only considered if the item cannot perform its intended purpose—for example, if the novel is unreadable due to significant damage.

We kindly ask that communication remain respectful. Being unkind will not change this policy.

We offer a 30-day return or exchange policy. To start a return or exchange, you must contact us within 30 days of receiving your item.

• Items must be unworn, unwashed, and in their original packaging.
  
• Return shipping labels are provided only for domestic exchanges.
  

Please CONTACT US. Be sure to include your order number in the email.