FAQs
GRAPHIC NOVEL
Yes, we can issue a refund at any time before your order ships. However, we can only issue refunds to the card on file. If your card has been canceled, lost, or shot into a black hole, we can still issue the refund, and it will be up to you to contact your bank to ensure the funds get to you. We will not issue refunds to alternative accounts outside of the original card.
Once the orders have shipped all sales are final, no refunds or exchanges. NO EXCEPTIONS.
T-SHIRTS & OTHER MERCHANDISE
We have a 30-day return or exchange policy.To start a return or exchange, you must contact us within 30 days of receiving your item. The item can not be worn or washed and must be in the original packaging.
Return shipping labels will only be provided for exchanges for domestic customers.
Return shipping labels will not be provided for returns for domestic or international customers.
Please CONTACT US. Be sure to include your order number in the email.
Yes, please email us your order number, and we can add the new item and invoice you for the difference.
ALL CUSTOMERS
Due to the high volume, we are not bundling two separate orders. It would be impossible to manage.
We can add the new novel to your original order. Have you paid for the difference and canceled/refunded the new order you placed.
This means you have paid and reserved a copy of this graphic novel. When it's completed in LATE 2024, at the earliest, you will be mailed a signed copy.
YES. Your card will be charge immediately.
If your address changes before shipping begins, contact us via the contact page. Make sure to provide your order number and new address. We can only update the address manually on our end.
We will also post on social media when the final date is to change your address. So make sure you are staying tuned to @finalspace or on the Updates section of the website.
We are sending direct-to-customer emails once these items are closer to their ship date. (which could be late 2024 early 2025)
Please refer to the UPDATES part of the website. Olan is posting every single Friday.
Does the gift card guarantee a copy of the graphic novel?
Purchasing a gift card only guarantees you will receive a gift card. To ensure a copy of the novel, the gift card must be used to buy a graphic novel. Only an order for the graphic novel will guarantee a graphic novel.
Will I have to pay for shipping with the gift card when using it to purchase a graphic novel?
Yes, the gift card only covers the price of the graphic novel at $125.00 USD. It does not cover shipping costs. Please note exchange rate may cause there to be an additional balance.
If I ordered a graphic novel, would I receive a gift card?
No, these gift cards were created as a separate item to be used for gifting the 125.00 USD value to a Final Space fan in your life. If you solely want one for a collector's item. Go for it but they will cost 125.00 USD.
Are the gift cards available to ship outside the US?
The gift cards are available to US customers ONLY. After receiving several complaints from international customers regarding having to pay taxes & duties, we chose to offer these to customers outside the US no longer.
Gift card refunds.
If your gift card shipped and arrived, there are no refunds, no matter what, no exceptions.
Yes, the novel will include a recap of Seasons 1-3. You can see a lot of this artwork already completed in the Updates
Olan legally can not sell a digital copy due to a strict licensing agreement with the network.
Unfortunately, without a publisher, we cannot offer the novel in multiple translations at this time.
First, please do not send angry emails about shipping costs. You will receive a swift and brutal response. We are tired of receiving these. Do not send them.
Due to the nature of the licensing agreement restricting Olan to self-publishing, this is limiting our distribution opportunities. We are neither a massive corporation with a network of global distribution centers nor able to lobby these shipping carriers to offer discounted shipping rates. The rates you see are what we will have to pay to generate the shipping label to ship the novel to your location from our shop in Madison, TN, USA.
That's the plan. (insert nervous laugh) Olan will sign all the graphic novels. However, due to the nature of volume sold there will not be any personalized messages.
Install payment plans are available to US customers ONLY through ShopPay. This is a 3rd party app. We do not determine if you qualify for this. Please refer to ShopPay at checkout to see if you qualify. AGAIN WE ARE NOT A LENDER! We do not control if you are approved or not.
For the love of chookity pok! please do not email multiple times! This is what is slowing down our response time.
Customers outside the United States are responsible for ALL import taxes and fees.
We will be reporting all items & values truthfully on customs form. We will not ship you the item as a "gift" so you can avoid import taxes and fees. (because that is illegal!)
**We do not have any control over the receiving countries' import policies, taxes, payments, fees, etc.
If a delivery is refused due to import taxes, a refund will not be issued until the returned package arrives at our facility. In addition, there is no refund for the shipping cost.
*Any belligerent and mean emails regarding paying import taxes will be immediately ignored, and you will surrender your right to a refund. BE NICE, OR NO ONE WILL ASSIST YOU!
- Afghanistan
- Brunei Darussalam
- Central African Republic
- Cuba
- Gaza Strip
- Haiti
- Laos (accepting Priority Mail Express International only)
- Myanmar (accepting Priority Mail Express International only)
- Niue (accepting Priority Mail Express International only)
- Russian Federation
- Syrian Arab Republic
- Yemen
- Mexico
- Belarus
- Bhutan
- The Cook Islands
- East Timor
- Fiji
- Kiribati
- The Marshall Islands
- Palau
- Papua New Guinea
- The Solomon Islands
- Tonga
- Tuvalu
- Ukraine
- Vanuatu
- Wallis & Futuna
- Federated States of Micronesia (Kosrae, Ponape, Yap, Truk)
- Israel